Return & Exchange

Easy Dhaka provides great customer experience each time you shop with us. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered.

All you need to do is give us a call or drop an email at support@easydhaka.net within a period of 24 hours from the date of delivery. However, please return the product intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Easy Dhaka team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.

We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier. Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.

In case of products sold out at Easy Dhaka end, customer can choose any other product from our website or can keep the amount debited to his account till 30 days for next purchase.

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